Case 02
Pair your upcoming flight steps with your calming anchor to build stronger associations before you travel
Passenger Experience
Strengthening Exercise
Reduces Stress by Establishing an Association with Images
Project Overview
This tool is a digital companion / visual template designed to help users execute established psychological conditioning techniques, such as Captain Tom Bunn’s SOAR Strengthening Exercise.
Problem Statement
The original exercise relies on a printable paper worksheet, which is inconvenient to carry through an airport, easy to misplace, and difficult to reference discretely during high-anxiety moments like boarding or takeoff.
Industry
Passenger Experience
My Role
UX/UI Design
Platforms
Website, Tablet, Mobile
Timeline
Jul 2026 – present
Target User
Core Need
A customized layout for people to organize their own visual anchors.
Goals
A customized layout for people to organize their own visual anchors.
An optional audio trigger.
Ability to save or export the paired visual layout directly to their device.
Frustrations
People don’t want to carry printed papers through airport security.
Users need immediate, offline access right at the gate.
It’s difficult to reference discretely during high-anxiety moments like boarding or takeoff.
Process
[01] User Research
To come.
To come.
To come.
[02] Insights
A proposed counter was deemed unnecessary.
A green light to indicate completion was deemed unnecessary.
Auto playing was deemed unnecessary.
[03] Design Solution
To come.
To come.
To come.
[04] Testing & Iteration
To come.
To come.
To come.
Outcome
Expectation: Users will find this convenient.
Expectation: Users will find this discrete.
Expectation: Users will find this helpful.
Key Learnings
Iterate Design Ideas:
The early designs ruled some things out (like counters).
Explore Ideas:
Some ideas, such an an audio trigger may be helpful.
Details Matter:
Users should be able to understand what to do with minimal directions.